Unauthorized charges?

Question

My name is aiyaz shaikh my consent is that i am a/c holder more than 9 year recently there was two unauthorized transaction made on my a/c which i don't have any idea nor i got any confirmation for the same . When i called up the customer care they are not responding even i shot a email to consent department did not got any response

Answer 1

Dear Aiyaz

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The mail is not clear regarding the two transactions, stated to be unauthorized.  If they are charges, you need to get in touch with the branch officials / manager to understand the reasons and nature for the debits.  Based on the clarification from the branch, you may have to take it up further, if the debits are factually found to be unauthorized / wrong.

RAJA