Amount Refund?

Question

An amount of rs. 5000 was deducted twice from my account while withdrawing amount from the branch atm on 17/02/2016. I complaint regarding it on 18/02/2016 when i saw msg in my mobile. Due to the server problem of the bank the first attempt of withdrawal was unsuccessful and i didn't received the cash but the amount was deducted from my account. In the second attempt i received cash and then also amount was deducted . I made a complaint on toll free no. On 18/02/2016 with complaint no. 201602180890. Still no communication is received from the bank neither my money is credited to the account.

Answer 1

Dear Akshay

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the disputed transaction was on branch ATM itself, the bank would be in a better position to check the reports / CCTV footage, regarding the problem with the transaction, which should not take more than 3-4 days.  It would be better to walk into the branch and handover a written complaint to the manager.  Toll free numbers deal with thousands of complaints, hence may take longtime for a resolution.  Please take it up personally with the bank officials for an immediate resolution.

RAJA