Banks Vs People?

Question

In the month of Dec 15 my bill was 43809/- in that I have paid 43000/-due to my schedule I forgot to pay the remaining amount for this 800/- they have charged me 2367.77 as an interest and 343.33 as a service tax then I spoke to their executives they said it 3.4%on total outstanding if I calculate it is not more than 1600/- I don't know how they were charging.Where iam using other bank cards I don't get any problem like that if they charge also when I call to their customer care they will reverse it.But in case of  they are not reversing it and even the formula they are using is not the right formula. where I written a mail to level1 and level2 the answer is same we don't reverse.As i am a citizen of india I know all the banks work under banks but other bank formulas are different and  bank is different, they will reverse the amount but they don't reverse.Why they don't reverse?they are charging me a interest of 3000/- which is almost a half of my house rent.How can a common man can bare this kind of unjustified formulas for pressurising people to pay in the form of interests.This banks should be given licence to help people interms of financial aspects but this banks are becoming a curse for our life.So, I request you to please consider this as priority to give a solution for this.

Answer 1

Dear Aheam

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Email your grievance to the Nodal Officer of the bank, whose contact details (email ID) would be available on their website.  If he too is not responding, you may complain to Banking Ombudsman.  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA