Applied for a credit card and still waiting for it even though a eligible salary account holder of the bank?

Question

I have applied for my credit card three times but, no response from the credit card dept. i have attached images below.
First:- Very first time applied and no response
Second:- Second time i applied for my credit card, response came in a different manner saying address proof is not enough(Note: With the same address i got my personal loan within 2 days)
Third:- Third time i have applied for my credit card, response was very good saying visit branch.(Senior person spoke and asked me the application number). i have the number but i am very much irritated by calling to them and spending 100's of money for talking with them regularly Almost one and half year gone but am still begging for a credit card to them. i really hurt even though am eligible for getting a credit card

Answer 1

Dear Krish

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

There are 'n' number of Banks, proactively willing to issue credit cards.  If your bank, wherein the salary gets credited, is not willing to issue a credit card, either their services are pathetic or they have some strong reasons for denying the same.  The better course is to apply for credit card from any other bank, which might come much faster.  Alternatively, if your home branch is not giving any reason for delay or rather non-issuance of credit card, you might as well email your grievance to the Nodal / Principal Nodal Officer of the bank, whose contact details would be available on their website. The grievance redressal officer of the bank would respond to you with facts / reasons.

RAJA