Debited Amount?

Question

My amount is debited as i am Account Holder and Yesterday I used an Bank ATM at DD Mall MLB Road Gwalior for withdrawal but i could not get cash and i get an error after Processing i get an SMS from bank that you have withdrawal the amount but after processing for 2 minutes i get an error "Sorry Network Error " almost a day is completed and my amount is still not credited. So please i request to process it and have a look and resolve asap.

Answer 1

Dear Ranu,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Firstly, I regret the delay in responding your query.

If your claim were to be correct, I trust that by now the bank would have found the undispensed cash  in their reconciliation process and reversed the same to your account. Please verify your account and satisfy yourself in this regard. Please bear in mind that these days all ATMs are designed to dispense cash if the transaction was successful. In other words there is little scope for complaint of non dispensation of cash unless there was a power failure or unforeseen technical glitch during the course of the transaction.

In case the amount has not been credited so far, I suggest you to write to Customer Care Department of your bank endorsing a copy to Nodal Officer for doing the needful. Contact details of both can be found on the Bank's website.

In case you can establish that your account was debited but not cash was not dispensed and neither was it refunded to your account on taking up with the Bank, you can write to the Banking Ombudsman for resolution 30 days after your first complaint to your bank. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas