credit card team without my knowledge unnecessarily checking my cibil score?

Question

I'm getting call from credit card every month end and ask me to avail card,  but am clearly tell that I'm not interest, again they push me and get my details,  and then they are directly check my score without my permission, it's really impact my score,  I need a clear revert from that particular team  Hereby  I attached end a msg to me, that a proof itself clearly shows they are wrongly cheking my  every time , because of this kind of msg I'm totally disappointed and not even concentrate my routin job  kindly help me to out of this issue.  Note: it's happening in 3rd time kindly check the backend and revert me a valuable reason

Answer 1

Hi Manisha,

Lodge your complaint with the Customer Service Cell, SBI through email. If you do not receive satisfactory reply and still are being pestered by the bank, for positive resolution, you may lodge your complaint with Banking Ombudsman.

P K Dash