Not respecting Customers?

Question

This people never respect customers . Even If you complaint to higher officials, they never take any action on the staff who is not doing his duty . Their Bank Ombudsman is a waste and never listen customers requests. i have made a complaint and send to Ombudsman more than a month. No action is being taken . I will take them to RBI But in India poor customers can not get respect at any Government Organization .

Answer 1

Hello Yami,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Firstly, I regret the delay in responding your complaint. Apparently, the complaint is behaviour related. This is something the bank has to address. Ombudsman seldom interferes in such matters. Even RBI may not be able to do much. However, there is no need for despondency. If your complaint has substance, to get a suitable response, you may directly write to the Chairman on the Bank. Complaints addressed to the CEO invariably receive attention.

Please articulate your complaint to the CEO/Chairman of the Bank and I am absolutely sure you will get a response.

Regards

 

J R Mohandas