Clerk always eats gutka talk not properly with customers?

Question

Today i at 3 pm i gone to dasannapeta branch my a/c home branch to deposit 3 lack rupees i filled forum and given to single window counter that peson was taken it he has GUTKA in his mouth every day and every time he was goint to eat gutka he shakes his hands go i asked why he told me pan is mandatory i dont remember can you see on my kyc i already given he repeatdly shaking hands go i asked him am i begger or what why are u shaking hands cant you tell at that time counter and bank was empty no customer is there . on january month i applied for housing loan from bank at that time i asked for 6 months bank statement to this person only he sites besides lady abm he told today i have lot of work come on evening i repeatdly gone for four times he did not given he didnot update passbook at last he update pass book i complete my loan process because of this clerk one weak lately submit bank ac details. my salary credit in your bank more than one lack every month but we has to go other bank for fixed deposits and d.d.s and my subordinates and my colleges also face some problems with this guy only he has gutka in his mouth full bank hours you can see your bank cc camera putages and always give signals .sir ty to improve your bank service then only you can retain customers and gian new customers because of one person your bank repetation go on bad eventhough in prime good location in vizianagaram it becomes big mistake to behave with customers try to tell him dont use gutka at office hours and try to talk with customers with out signals.WE ARE NOT A BEGGERS TO BEG FOR MONEY WE ARE CUSTOMERS OF YOUR BANK WE ARE ASKING OUR MONEY I HOPE YOU WILL IMPROVE CUSTOMER SERVICE

Answer 1

Dear Suresh

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Such behavioral issues should be immediately brought to the notice of the branch manager / other senior officials.  Highlighting such nasty acts of any staff member is in the interest of all other customers too.  Please speak to the branch manager and ask him to restrain the specific staff to behave properly.

RAJA