Net Banking/OTP(One Time password) issue?

Question

I have a A/c.along with internet Banking.The mobile number which was registered in my a/c has changed and register new mobile number and follow all the procedure like fill the form and submit in home branch to activate new number for OTP. During the online transaction i did not get OTP on my mobile number. Bank officer say that they have done. I get only message if any transaction happen in my a/c like debit/credit.But still i didn't get OTP for online transaction.

Answer 1

Dear Swapnil

I don't think, you are able to make any online payment without an OTP.  Once you register for ''Online'' banking, for all payment transaction, you would certainly be receiving an OTP from SBI.  In the absence of an OTP, your payment transactions would not go through.  You may recheck the internet banking facility, by trying to make any utility bill payment.  If the payment goes through without an OTP / password, it is serious and dangerous and you need to get in touch with SBI immediately.

RAJA