Question

Depository charges deducted from my account on 11 sep 2015 but I do not have any dmat account. While opening account in july 2013 they forcefully opened a Dmat account and said its free but I closed it in december 2013. But now on 11 sep 2015 they deducted 855 rupee for depository charges. I want my money back.

 

Answer 1

Hi Maurya,

If the Bank had opened the Demat account forcefully & you have evidence and since you have closed the Demat account in December 2013 and have acknowledgement with you, the Bank is wrong in recovering the charges almost after 1 year and 10 months. Please follow the below steps : -

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)