Amount Spent by bank on credit card without prior notification?

Question

Myself Vikul Gupta, having account in  am using credit card I got an email from bank that 5$ (around 344.54 Rs.) was spent from my credit card but i didn't do this transaction. I talked with Customer care, they said that this transaction was done by bank and bank will call me. I am not able to understand that how can bank do this. in future they might be spend 5000$ from my credit card. For a common person this is really very bad experience. This is not acceptable at all.Request you to please intervene.

 

Answer 1

Dear Vikul

Bank would not do any transactions on your account / credit card etc, unless it pertains to some charges.  You need to get in touch with your base branch to understand the debit of $5 and if the debit transaction was not induced by you, should seek reversal of the same.  You may also simultaneously mail your grievance to the management of the bank and the details can be found on their website.  

RAJA