Virtual card not working?

Question

Sir, I have purchased a virtual card worth 3000 Rs.Payment was done by net banking. Every time I tried to do a transition with the card It was rejected.I contact the costumer service they asked me to visit the nearest branch.when I visited the branch they have no idea of what a virtual card is, the lady there sent an email to their support service regarding this complain.they told me that they will contact me but the never have. I have visited the branch 3 or 4 times buy they are unable to do anything.it has been more than a month. I have also sent an email more than a month ago but they have not replied yet. when i talked to virtual card helpline they told me that card will not work and i will get y refund in 24 hrs .it has been more than a month and i didn't get my refund. Please sir, I am an student and don't have time to visit bank regularly. I am frustrated by this and I only want my 3000rs back. 

Answer 1

Dear Abdulayan

Would like to have more information regarding the transaction, like which is the Bank offering your virtual card, was it the same bank with which you have been banking, when did you obtain the virtual card worth Rs.3000/-, what sort of transactions, which you claim to have been rejected etc.

RAJA