Fraud transaction?

Question

Dear sir, On 30 September 2015, around 01 'O' clock I got a call and he stating that I am Dipak Kumar Sharma from Mumbai ATM Headquarter of my bank Branch. He says your ATM has been blocked but I refused it. He again called me and said that he will renew my ATM card . He asked my ATM card details unluckily I gave all the detail .Then he asked me for OTP CODE. Unfortunately i gave him that code also. That person asked me around 13 OTP codes and I gave him all as I thought that he was of Mumbai Branch. Meanwhile I called to bank toll free number from another phone for confirmation . he advice to end the call urgently. Then I reached the nearby branch for inquiry of my account balance . I founded that my Rs/ 52, 979/- has been deducted from my account balance.Therafter I blocked the ATM card promptly by bank and logged FIR in next days on 1 september 2015 at TALBEHET . Today I called the convict his number was active but he didn't attended the call .

Answer 1

Dear Akash

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong neither to any Bank nor a Regulator, which may please be noted.

Having compromised on your private and confidential credentials, the only recourse left to you is to pursue with the police (EOW).  I expect the bank to cooperate with Police and furnish them the required details.  The bank can not be blamed for your folly.  You should have know that Bank's / their officials would not seek any details from their customers, leave alone vital information like ATM card and OTPs (13!!).  

RAJA