About debit card transaction authentication?

Question

I have bought an online payment gateway 2checkout.com (2co.com) for my website. Whenever I try to pay $1 refundable verification fee on 2checkout.com website through my Mastercard Debit Card, it comes with "Authorization failed. Please verify the credit card information and try again, or enter a different card." this error. And suddenly I receive sms from bank saying "Your transaction  declined due to authentication failure." Because of this, I am unable to receive payments through my website. I have contacted with 2checkout support team, they said that, this problem is from side, as they said  needs to authenticate transactions made with name of 2checkout or 2co." and when I go to  branch, they don't have any employee who can understand this problem. Everyone says, I don't know how it's happening. Do have any expert IT support, who can solve my problem? I need to verify my 2checkout account urgently. My website receives daily payment upto $500-$1000. But I am unable to get those into my account.

Answer 1

Tinku,

After having gone through your mail carefully, It is not clear whether inward remittance is proceeds of export of goods or services. Further, I could not make out from the mail whether you are maintaining a current account in the name of a firm/company. As regards your problem, the branch officials would not be in a position to respond on this issue. The payment gateway is handled by Merchant Acquiring team, therefore, you will have to approach MA team through nodal officer - grievances whose coordinates would be available on the Bank's website.

Regards

Deepak