There is false transaction happened in debit card?

Question

Hi This is Neha from Mumbai. Rs.858 have been deducted and when i checked the mini statement it showed that it was a DCD Transaction on 21st dec 2015 when i visited an nearest ATM I came to know about this false transaction. Would request you guys to get the amount again credited in my account. It's really embarrassing to use Bank because i feel my money is not secure enough. Thank god i had only Rs. 3520 in my account. Tried contacting your customer service but no one answered, going forward M afraid to continue with bank account, because if amount are deducting like this who is responsible for this. Kindly look into this case and get it resolved ASAP.

Answer 1

Dear Neha

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

No bank would debit their customer's account without a reason.  You mentioned that it is a DCD transaction.  Why don't you speak to your relationship officer / other official / manager of the bank branch?  They would clarify the status.  If it is a false transaction, you should also complain in writing to your branch for investigation and to credit the amount back into your account.  Please do seek clarification regarding the debit and then take it up accordingly.

RAJA