Complaint regarding debit from my account?

Question

Myself  Nikhil Gaikwad, I made online purchase from flipkart on thursday, date - 10/09/2015 of Rs. 9999, with debit card of a mobile phone Lenovo K3 note. The amount of the purchase has been debited from my account of Rs. 9999 but due to some error my order was not placed but still money was debited from my account.Kindly credit money into my account because there was no purchase executed from my side. So look into the matter urgently and do the needful.
 

Answer 1

Hi, Nikhil.

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

Please make a written complaint to your home branch under acknowledgement, detailing your transaction and if proper response is not forthcoming, you may complain to Bank's management, as per the appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA