Regarding deduction of money from my account without transaction being made...?

Question

There had been a deduction of 8000 rs from my account 1 month back. I made a transaction via mobile over yatra.com which didn't happen but unnecessarily the amount got deducted. I filed a complaint too 14180509 but no progress has been made. I want you tolook into the matter and solve it as soon as possible.

Answer 1

Dear Anish

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your account would not get debited, unless the online transaction was absolutely successful.  I understand from your mail that the money got transferred to Yatra.com.  Hence, you should pursue for refund from yatra.com and not the bank.  If they are not responding positively, the recourse for you is to either file an FIR or approach consumer forum.  Bank is not liable to you, since the money was transferred online to yatra.com by yourself.  

RAJA