How to unblock debit card for online transactions??

Question

Hello there Two months back I got the bank debit card with my salary account from my employer. It is  debit card (master card). Now it was given me at same time of opening account.So there is no name on the card. When I used this card for online transaction first time process asked me to enter Card Number, Name on the card expiry date. I filled it properly with my name. On next screen it asked me for valid from date, date of birth and atm pin. I again filled it properly. But this time it rendered a message of invalid data. I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message: "For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants. To Unblock your card/login, please contact  Bank Customer Care. To complete this purchase using another form of payment, click 'Continue' " I called to customer care for this but a pre recorded tape is running there asking for debit card number. I enter my debit card number (16 digits) it is telling me that it is invalid number . I am not getting how to unblock my card for online trasnaction? Please help me out
 

Answer 1

Dear Biswas

You must have got an InstaKit account, wherein the debit card would not contain your name.  This could have lead you to make multiple attempts for an online transaction and thereby getting the debit card blocked.  Please approach your salary relationship manager / home branch manager for unblocking your card and to give your the correct process flow.  If you get a new debit card with your name inscribed on, nothing like it.  If your home branch is far away, may walk in into any of the branches, which is closer to your office / residence.

RAJA