Debit card if swiped more amt get cut than used?

Question

I have sav ac in mira road branch, Ac No- xxxxxxxxxx2475, Day before I used my debit card on petrol pump the Amt used is Rs.245/- for which I got slip but in my passbook it showing Rs.256.40/-.Enquired related officer, did not get proper answer.Why facility given for going green india big slogans etc. but why I pay Rs 11.40 /- more for 245 .its high.What Gr got passed.has customers being aware of it.We r going to charge more more on this . Please clarify

Answer 1

Dear Abhay

It is an industry practice that whenever a credit/debit card is used to pay for the Fuel, the surcharge is always levied on the card holder.  However, based on the superior category of the card issued, banks do absorb/reimburse the charges.  You need to check the category of your debit card.  The amount of Rs.11.40 is towards surcharge and is very much payable by you.  Your suggestion of going Green, is to be considered by the Oil Companies and Banks mutually.  Till then, we are helpless.

RAJA