Misbehaviour of staff?

Question

I faced humiliation by bank staff. Clock tower branch Ludhiana Punjab.when I reach there to encash a cheque. Along with branch manager they made fun of me. They simply denied to clear my cheque.. And suggest me to go and make a complaint. Bank staff is doing this sort of behavior. Pls do the needful asap. Regards Somesh ohri

Answer 1

Dear Somesh

Please ensure the following process, so that the branch could be reprimanded and behaves appropriately in future.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA