Credit Card AMC Change?

Question

Since Aug-12 having card as per agreement in writing Life time FREE AMC But last bill raise Rs 750+105 tax telephone complain on dt 2 NOV 15 at 6.05 pm complain no xxxxxxxx2122 reverse AMC charges If you want zerox copy of Agreement provide later Immediate reply -request to as per agreement allow me permanent waive AMC for unnecessary hares net
 

Answer 1

Dear Mukesh

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

If you have kept a photocopy of the agreement / application of your credit card, which confirms 'NO' / FREE lifetime charges, the bank is just not in order in levying the renewal / annual fee.  If the Bank is not reversing the charges, you should take it up with their management / banking ombudsman.  The process is enumerated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA