Credit card amount?

Question

I m Karunesh Mishra credit card holder .I complained about extra chrges six month back in bank and still matter is pending no response yet. This time I hold credit card payment and asked to bank for my matter, they said complaint filde but no activity. Without any infomation bank credit card department deducted amount from my bank account @ the rate of high chrge. Which is not acceptable being a Customer I m facing big problem due to extra chrge which I m paying since last six month with interest. bank all tym threats and harras by their executive calls.I need complete fund reverse otherwise I 'll file a case against  bank.

 

Answer 1

Dear Karunesh

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please take up the matter with the senior management of the bank / banking ombudsman.  The process flow is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA