Complain against central bank of india gauripur bihpur bhagalpur staff?

Question

IN BANK GAURIPUR BHAGALPUR GAURRIPUR BRANCH MANAGER DOES NOT DO HIS WORK SIMULTANEOUSLY HE JUST DOSEN'T FULLFILL CUSTOMER AND WITH ALL THE PAPER SUBMITTED HE DOSEN'T DO WORK ACCORDING TO CUSTOMER EMERGENCY MY PAREANTS IS AGE OLD AND ME WITH MY FAMILY HAS ACCOUNT IN THIS BANK AN EMERGENCY TRANSFER OF MY MONEY COULDNT PROCEED ACCORDING TO TIME AS FOR MY FATHER OPERATION I HAVE TO SUFFER A LOT PROBLEM FOR IT DUE TO MANAGER NEGLIGANCE OF ONE SIGN TELLING I WILL DO IT AND HE KEPT MY MONEY FOR THREE DAYS IN MIDDLE MY ACCNO. IS 2268264545 IN THIS ACC WHICH MONEY SHOULD BE TRANSFER IN 10 IT CAME AFTER 5 DAY ON 15 I HAVE TO PAY MONEY FOR OPERATION FEE ON 14 WHO IS RESPONSIBLE FOR IT BANK OR BAD ORGANISATION CONTROL OF BANK BRANCH MANAGER

Answer 1

Dear Hemant

If what you stated in your mail regarding the delay of funds transfer is correct, you may take it up with the Bank's management as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA