Premium amount credited twice amount not refunding?

Question

With reference to above at the time of online payment. after making payment from my account again a form showing for input the policy detail. we presumed that the transaction will finish after completion of this input form so we filled the form and again completed the process for payment. after verify the account it was came to notice that amount credited twice Rs. 13225 instead of single one.

Answer 1

Mr.Manu,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The Bank can do nothing about reversal of the excess premium paid by you as it was not their fault. The right course for you  is to take up  with the insurance company concerned providing evidence of double payment. There can  be no reason for the insurer not to refund the amount.

Regards

 

Mohandas