Customer service dissatisfaction?

Question

Her Sir. My name is Amarjit Singh. and I came to India with my wife to add her name in my account on Dec 8.2015 Julandhar city When I entered in the branch office there was a big argument was going on in the brach. The only person was working Manish Madhukar was busy with 4 to 5 coustomer. But Mr Tarsem lal mand was busy to fighting with Manish Madhukar. Totally un nessary fight. .Very bad impression of Branch and Bank.Mr Tersam lal was distracting Mr Manish to do his work. Branch Manager, Brijbhushan Tiwary was sitting in the branch and watiching all this happning. He did not say a word. .Bank was full of customer .I Never see anything like this in my life. My acct Any question please call me at 001.571-217-9604. Thank you for your time.

 

Answer 1

Dear Amarjit ji,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your complaint pertains to behavioural and managerial weakness prevailing at the branch. Your intention of bringing such issues which spoils the reputation of the bank and negative impact on customer care is laudable. Though these are beyond our purview to address, I would urge you to bring the details to notice of the Nodal Officer of your bank. This would not only help the management to intervene to bring better control and also to improve the standards of customer service at the branch. 

Please visit the Bank's website for contact details of Nodal Officer. Your comments and observations may be sent by email or letter. I am sure the bank would appreciate such feedback from customers.

Regards

 

J R Mohandas