Saving account kept on hold?

Question

I have issues credit card in the month of Feb 15 I lost the same in Oct 15. Same has blocked and new card has been issues but due to some reason it was not delivered to me after that i have not received any statement for new card or that new card is not linked with my saving account. It was showing no active card in your account. I was getting call from for payment of outstanding against new card. which I have not accepted because new card i have not received yet nor any statement for new card. I am receiving statement for old card only. after visiting bank i came to know that I can make the payment through net banking against my old card also so I did the payment and I have received the mail confirmation for the same but still has blocked my saving account and holded all the money from my account for non payment of credit card. after so much disscussion they are now agreed that they have received my money but now they are not returning my money saying that they will take full amount of outstanding and remaining amount i will received in the month end after deducting extra charges and all. Kindly help. How should I trust and make the payment against card which I have not received and no statement for the same and nor linked with the account. regards, Supriya

Answer 1

Hi Supriya,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is obvious that you had unpaid dues on the blocked card. You were aware of this but did not follow up with the bank if you did not receive statement. I don't think bank has charged you for new card and blocked your account for non payment of dues in respect of new card which you had neither received and obviously never used. 

While banks have right to mark lien on your account for customer dues, blocking for operation is not justified. If your bank has not sent you any communication prior to or post blocking of your account, you can lodge a complaint.

It will be fair that you should settle all your dues. You could negotiate with the bank for waiver of penal charges offering them grounds for the same. 

Post settlement, if you are left with bitter taste as far as the manner of handling of the issue, you should lodge a protest narrating the entire sequence of events  with the Nodal Officer of your bank. This may serve as a feedback for the bank to become more sensitive to customer's concerns and expectations and take remedial steps. Contact details of Nodal Officer can be found on the bank's website. 

Regards

 

J R Mohandas