Harassment by Bank Recovery Agents.?

Question

Hi My husband and myself have been receiving calls for the last 2 days from phone number 49299101 by Ms. Sangeeta for a loan default done by my brother in law. I am not aware of this loan and am in no way connected to this. I have explained to her but she is continuously calling and mentally torturing us. She has also called my office asking for me. I have been very patient with her but she has been very rude over the phone and threatening me of taking legal action. Why am I being targeted? I have not taken the loan and am no way connected to this as well. It is my request to not torture and threaten innocent people. I request your help on this issue. This is a mental trauma. I have tried my best in making her understand that they should not treat us as culprits since the loan has not been taken by us and we were not involved when the loan was disbursed. The defaulter is happily living and the family members are being troubled. I am not sure what else should be done to stop these guys from calling us. Please guide if I have to follow some other process as well. We are responsible citizens and don't want to be troubled for others actions. Sona Hadkar

Answer 1

Dear Sona

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If neither you, nor your husband are involved in any way in the defaulted bank loan, you should not be tolerating such nasty calls from the recovery agency.  As rightly stated by you, the bank / recovery agency should only be talking to your brother-in-law and have no business to call you.  [1] Try to bring the facts to the notice of the bank and if they too are not understanding, [2] you may go ahead and file an FIR with police against the recovery agency.

RAJA