Harassment by bank?

Question

I had a credit card  used that card for 2 years but due to some hardships could not maitain it., so the card went to collection. Being the responsible civilized person every month i am paying on that card. but i dont know from which branch of the bank  collectors keep calling me about 15-16 times a day. though am already paying on the account but they force me to do which i cant and then they shoot the comment that i am cheap and cant do anything, so i really want these people to be either terminated from the work, or some action should be taken asap. Or if i will stop paying on that, trust me nobody can pertake a single penny from my pocket afterwards. i already complained about them earlier bvut no actions were taken, this time am hell serious. i am saying it on this complaint box straightaway, i wont pay a single penny if it will continue, these freaks call my relatives and friends and ask them to pay for my bills. ask those uneducated people to mind there business and work, or i will take this thing to the courts.

Answer 1

Hi Pramod,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

My suggestion to you is to meet with the officials of the Bank concerned for a discussion across the table. This may help you arrive at a settlement with regard to the amount payable and the time frame for payment. You must also ensure that the terms settled with the Bank would not impair your CIBIL credit score.

Once you succeed in the above and you stick to compliance of the agreed upon terms, there will be no scope for any harassment by the bank's recovery agents. No doubt that no one has a right to use abusive or derogatory language or use extra constitutional methods during the course of recovery of dues. You have bring this topic during your discussion with the bank officials. 

In the meanwhile, if harassment is not stopped, you must bring the issues to notice of the Nodal Officer of the Bank narrating the incidents of highhandedness on the part of the bank's recovery agents in a sequential manner and the Nodal Officer should be requested to get such acts stopped forthwith. You can make it clear to the Nodal Officer, if no action is taken you would have the matter referred to the Banking Ombudsman for appropriate action. Contact details of Nodal Officer can be found on your bank's website.

In case you don't receive any satisfactory or no response from the Nodal Officer, you may take up with the Banking Ombudsman for resolution. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas