Visa card deduction for every month?

Question

Dear Sir, I m a customer of your bank But I m not any unwanted deduction from the above banks except your bank. But I don't know why you are deduct monthly Rs.28.63 for visa card. In the meantime your are not credit any interest for my balance as per bank rules if it is continued I m sorry to quit from your bank. Pls take necessary step and save my money. Thanks

Answer 1

Dear Gopi,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

From the contents of your mail I am unable to figure out the exact nature of your grievance. In general, recovery of charges for various services extended by banks is governed by the terms and conditions agreed between the customer and the bank. Unfortunately, most customers do not go through the material including schedule of charges provided by banks while opening account. This results in lack of understanding of various aspects and  leading  to avoidable complaints at a later date.

I presume that the charges debited to your account may pertain to transactions done by you on other bank ATM network. Or your bank may be recovering the annual charges on debit card issued to you on monthly basis. However, this is not the general practice.

It will be worthwhile for you to visit  your home branch once  for necessary clarification. I am sure you will receive satisfactory response.

Regards

 

J R Mohandas