Making crores with the name of Posdec?

Question

My account was debited with Posdec charge(Rs.28.09). I was aware and not tried any kind of transaction but still they told me some long back date which no one can remember. This is not fare that most of the accounts have been deducting with this kind of charges and making Crores of money.

Answer 1

Dear Prakash,

 

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I suggest you to write to Nodal Officer of the bank giving complete details of the transactions as observed form your statement of account and seek an explanation for such an unauthorised debit. Providing sketchy information  won't do to get a quick and complete response. You can send the communication through email or letter. Contact address of Nodal Officer can be found on the bank's website.

If you do not receive any response or the response is unsatisfactory you must escalate the matter to the Banking Ombudsman. By doing so you will be highlighting the apparent unethical practice at the bank and will serve the cause of  numerous impacted customers.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas