No response for kalyaninagar branch, pune?

Question

I have secured the housing loan from your bank Kalyaninagar Branch Pune. I am seeing some entries in my account which needs clarification from bank. I have sent numerous emails to the bank but no response. I am also trying to call Mr Sable of Kalyaninagar Branch who was the main co-ordinator for the issuing loan but I am not getting any response. Very difficult to deal with

 

Answer 1

Hi Kamatreach,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.
 

Since the Bank is not entertaining your query, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/