Non credit of amount deposited in cdm machine?

Question

I have credited Rs.3000/- 500 *6 notes out of which 1 note 500"1 had been detained by cdm on 8/02/2016.Ac no:XXXXXXXXXXX0907.comp.no.XXXXXX9554 has also been lodged on 9/2. The amount has not been credited till date. M.B.Astik

Answer 1

Dear Manish

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Such disputes should be brought to the notice of the bank officials / manager then and there itself and get resolved.  However, what was the response of the branch to your complaint dated 9/2/16?  They should have responded to you by this time, regarding the status.  If CDM detained the note of Rs.500/-, probably it could be a fake one, unless there was some technical issue with the machine.  Please speak to the branch officials for resolution.

RAJA