Regarding Provogue Watch?

Question

Dear Sir I got a voucher for Provogue watch with my credit card. I order the watch and when i tracking my order the status is showing pending for 10 days but now its showing order cancelled. Please tell me why the order is cancelled.

Answer 1

Dear Pradeep

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please speak to your relationship officer or get in touch with home branch manager and seek clarification.  If not satisfied, may handover a complaint in writing under acknowledgement.  If the branch is not responding, then email your concern to Nodal Officer of the Bank.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response even from the nodal officer, please write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA