Not received consignment - Provogue, Bank offer?

Question

The Bank Offer with Provogue, which provide any bank customer to purchase Watch on the payment of Shipping charge only. I have purchased one watches with the provogue on August 28, 2015 and made the payment with my Net Banking. These items are still pending, and i am getting no response from Provogue Customer care through either Contact Number or Email. I dropped 2 mails regarding this to provogue, but they are not responding. I would request you to take strong action against them, so that they follow some good responsive measure to serve customer and be liable to answer to customer for their pathetic service
 

Answer 1

Hi Sagar

The Provogue offer must be a hoax, unless it has been made by the bank.  If the online payment was made by you, based on offer by certain website / merchant, the bank would not be responsible.  Your recourse is only against the company, which made the offer.  Please take it up accordingly.  Your bank would not be able to assist you, if the merchandise is not received for the online payment made by you.

RAJA