Faulty notes withdrawal (18 notes of rs.500 each total value rs.9000)?

Question

Hi, I am a customer of  your Bank and my account no is : XXXXXXXXXXX. I have done an ATM cash withdrawal on 14-April-2016 18:57 at Mohan Co-operative Sony building  Bank ATM in New Delhi-110044. I got 18 faulty notes of Rs. 500 each note and nobody is ready to take this type of notes. All are torn and stiched by tape and glue. Bank is also not accepting those and suggest to register complaint to customer care but I have loose my patience when customer care said that there is no any option or procedure to register this kind of complaints. Seriously this is pathetic and I am fed up with this kind of activities.

Answer 1

Dear Karan

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Such dispensation of defective notes should be recorded then and there itself in the register kept at ATM.  The same should have been shown to the guard if available for probable evidence.  If CCTV is available at the ATM site, it also should have been recorded.  Unless, such measures are taken to prove that the torn/taped/faulty notes have been really dispensed by the ATM, no bank would be exchanging the same, since all the Banks are under obligation to load only ATM fit currency.  In the backdrop, may check the facts and take it up further accordingly.

RAJA