Contacts Need to Update?

Question

I am a customer  of your bank for the last 6 plus years and I moved to the Singapore about 6 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in bank and no longer exists. I need to update my Singapore mobile number, but i cannot do this online and talking to customer care has not helped at all. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my Singapore phone number updated or suggest a way to go about getting it updated. 
 

Answer 1

Dear Sollin

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

In view of security concerns, banks would not update / modify mobile numbers, based on emails.  You may please send a written request to your home branch or to NRI department at Bank's head office.  If the branch of your bank exists at Singapore, a request can be given there too.

RAJA