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Transaction Declined But Money Debited in My?

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asked Mar 4, 2016 in Others by Moses S

Hai Sir/Madam I am Moses S I Have Try To Withdrawn Rs5000 on 18/01/2016 in Kodaikanal bank ATM MACHINE. The Error Message Shown Transaction Unsuccessful. But Money Rs5000 Debited in My Account. I have Submit Complaints Many More Times. But bank Staffs Told Transaction Successful. I have Not Get Any Amount in ATM Machine. So Help Me to Credit Debited Amount In My Account. 

1 Answer

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answered Mar 7, 2016 by Raja

Dear Moses

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please follow the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA

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