Dispersal of amount from saving a/c?

Question

Hello sir/maa'm, I am an employee of Air force bal bharti school. And we have salary a/c in Bank  I have made a transaction on 1st march @rs 2000/- for my medical test. In first transaction i got a decline receipt. Secind transaction was successfully done with rs. 2000/-. Immediately i launced a compliant to the customer care. After 10 days i called again for updation then they said. I received the amount. Then i used to approach my bank branch and gave written complaint as attached my both decline as well as amount receipt. When i asked about compliant again they said. I received my 2000/- amount. And you are showing the secind time decline receipt. But the fact is 4000/- amount has been deduct from my account. As it is the financial year closing time. They will show nil balance and my hard core money has been not reverted. Please do some neccessary action against my compliant so that i'll get my deducted amount. It id such a huge amount for me. Because i am getting my home groceries of rs. 2000/-. I am on contractual job in AFBBS school. Kindly do some thing. For my amount.
Thanking you, 
Yours faithfully, 
Rakhi Datta

Answer 1

Dear Rakhi

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If I understand correctly, you tried only two transactions of Rs.2000/-, of which one is said to be failed and the other was successful.  The amount was paid towards your medical test.  You admit that the bank has refunded Rs.2000/- towards the failed / unsuccessful transactions.  Thus, the debit of Rs.4000/- is accounted for.  Now, why you are asking for refund of another Rs.2000/-?  Was your account debited 3 times with Rs.2000/- each or what?  

RAJA