Facing issues while liquidate my fixed deposits.?

Question

I have 2-3 fixed deposits but i lost the hard copy of it although i am using internet banking and i know the fd's number. And i want to liquidate my fd's as i need it I visited the bank but thet told me a long process to liquidate the fd's and also told me that the fd will get liquidate at mature date only... Also i need to go notary to get stamp of rs 100 for each fd. Then i called the customer care they told me to write an application and yr fd will get liquidate. I visited bank again with this thought on 18march 2016 they told me branch manager is on leave and will be back on 21 march 2016 so they cant help me on this. Today again when i reached to bank they again denied to help me by saying branch manger is on leave today as well so they cant entertain me today as well. I am fed up now. I am bot able to use my money. Please help me to liquidate my fd's as i need it urgent. Also i dont want to continue with this bank anymore. This is not the first time i am facing the issue. In past i faced it many times.
Request you all to look into this issue on high priority.
Thanks, 
Deepa bisht

Answer 1

Dear Deepa

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is a prerequisite of the bank that you are required to execute an indemnity, since the hard copies / FD receipts are lost.  However, the absence of branch manager can not be an excuse for not liquidating the FDs, even after submission of their formalities.  Please email your grievance to the Nodal Officer of the bank, who would direct the branch to assist you forthwith.  The name and contact details of the Nodal Officer / Compliance Officer would be available on Bank's website and are also required to be displayed in the branch, mostly on their notice board.  It is a regulatory requirement.

RAJA