Help me in refund my money?

Question

Rs.18, 000 deducted from my above mentioned account for not maintaining monthly balance.  This is not ridiculous & not acceptable Please help me to refund the amount back to my account.

Answer 1

Hi Sonali,

When a customer opens an account, he / she signs a charges structure sheet (part of the account opening form). Please go to the nearest branch and demand to see the said charges structured sheet signed by you. If after opening of the account, the Bank increases / decreases the charges, the same is notified by (a) your account statement, which is received physically or through email, (b) published in the bank's domain, (c) through notice displayed at the branches. Please visit the nearest branch & enquire about the charges applied on your account and ascertain the means through which the customer has been notified about the change in charges. If you do not receive proper response, register a complaint with the branch under copy to their Customer service cell.

P K Dash