Deactivation of account?

Question

Respected sir, 30 days ago i forget my atm pin, i had called to customer care and they provided me something 'IVR' facility to get atm pin on my registered mobile no, after that i got my pin but after two days my card blocked. in atm machine it shows unauthorized card and in online transaction it shows you do not have registered mobile no. actually i do not have internet banking, my a/c no is 35153205709 I have complaint about this matter to care also but after few days they said it has resolved but actually still not resolved,  customer care says go to your home branch but
my home branch is balasinor, kheda, gujarat and i am studying at VNIT NAGPUR, so it will not possible to go there until last exams,  also no one is receiving my phone at that branch so sir pls help me to solve it as this account contains more than 40000/- rs I have called them by my father as they are not receiving call on their given no. they said send one application to branch we will solve it. i had send the application twice but haven't replied once and not resolved till now
 

Answer 1

Dear Utpal

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please email your grievance to the Nodal Officer of the Bank.  Nodal Officer's name and contact details would be available on Bank's website.  You may also simultaneously endorse your grievance to the Principal Nodal Officer of the bank, for a quick and effective resolution to your problem.

RAJA