Credit Card approval & dispatching issue?

Question

I am working with private company. We have our salary account in your bank. Person from bank came to our office and encouraged us to purchase credit card. I applied on his request. First of all for address verification, they ame on odd timings without calling. Hence my request was rejected. I again applied with the complete documents and then i got approval. Card was dispatched through Blue dart . But i dint got any call from the person who brought that card, hence it was again returned to the bank. After 15 days i got call from bank again for address verification, which is very pathetic. I again told them the address and it was redispatched. One of customer care person told me that it will reach to you in 5 working days. But its almost 10 days. In order to do the complaint they want credit card number which is foolishness. Without credit card how can i enter credit card number. Very poor customer care service possess.

Answer 1

Dear Ruchi

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The better course is to get in touch with your home branch and request them to hold the credit card with them, so that at a convenient time, you can go over to the bank and collect the card in person, after due identification process.  Else, you need to be available at your given communication address, when the courier guy comes for delivery.

RAJA