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Wrong deduct amount from my account?

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asked Apr 25, 2016 in Others by Sahil Ghanchi

Bank has debit the charge rs. 2, 723/- from my account. That charges is debited for other's credit card due payment on 23-03-2016. I have inform to bank via mail & there are lots of communication and i got the mail from bank side is "your mail id is not registered with us".I am your bank customer also and my all details are up to date in axis bank system. My account no. & other's credit card no. You have to show in mini statement of my account. I also attached the mini statement for the debited charges from my account for you more understanding of my query.

1 Answer

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answered Apr 26, 2016 by Raja
Dear Sahil

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The bank is just not in order in debited the credit card dues of someone else in your account.  You should not be accepting this at all.  Do handover a written complaint to the bank officials / manager under proper acknowledgement, demanding for reversal of the amount along with interest for the period.  Since, your mail is not registered with the bank, it is advisable to meet your home branch in person and lodge the complaint.

RAJA

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