Difficulty faced by undersigned during making ATM Transaction.?

Question

Subject:- Difficulty faced by undersigned during making ATM Transaction. I am to bring to your kind notice that while making ATM transaction  for withdrawal of Rs.7, 000/-  I had been remained struck-up for about one hour, at said ATM Counter at said ATM. The reason was that the ATM machine had been displaying the message on the screen that “please wait, your transaction is being processed”, continuously for the period of approximately an hour and at the same time no key of the ATM was working, including ‘cancel’ key. Therefore, I would have had no other option, but to stay in the ATM cabin for an hour, as the ATM machine could complete my transaction of withdrawal of Rs.7, 000/- at any time. I contacted with the said Branch Manager,  informed him about my problem, but he had also showed his inability to help me in that matter. Moreover, there was no Security-Guard available at the said ATM Cabin. I entered my complaint in the Complaint Register kept therein Due to the above reasons, I have had to cancel some of my urgent official and personal appointments/commitments and also have had to face mental-torture/tension for an hour. I, therefore, request you to please send me your comments in the above matter, before I take any further action in the matter

Answer 1

Hi Surinder,

Definitely it was service deficiency on part of the Bank for which you deserve an apology from the Bnak.

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)