Error while making transaction at ATM?

Question

Sir, I have a saving account no xxxxxxxxxx5157  in your bank at Maujpur, Delhi 110053. I have already registered a complaint xxxxxxxxxxx9739 on dated 06/10/2015 regarding the issue on your toll free no xxxxxxx3344 but I havn't received any reply so far. When I contacted to the concern branch they replied that the issue is under process. On Monday 5th 2015 I withdraw Rs 15000/- from the ATM at Kashmiri gate, but I didnot get money from the ATM. at the same time I received a message from bank regarding debit of Rs 15000/-.Even after so many complaints to concern branch nothing has been done so far. In this connection it is requested to you to do the needful & credit the same

Answer 1

Dear Akshay

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a Regulator, which may please be noted.

If not done already, you should be handing over a written complaint to your home branch or any nearby branch of your bank and obtain an acknowledgement.  Since the disputed ATM cash withdrawal was dated 5/10/2015, you should also be asking for the CCTV recording.  If proper / positive response is not forthcoming, you may further complain to the senior management of the bank / banking ombudsman, as per the process stated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA