Poor Customer service?

Question

Dear Sir/Ma'am, I applied for a personal loan in July 2015 for 1.5 lacks for a tenure of 12 months. I am highly disappointed to know that the I ECS not getting cleared in spite of retaining sufficient fund in my account. Apparently, I came to know that bank failed to submit the ECS mandatory form to, which is the reason for this confusion. I was never informed by any of your employees mentioning the actual reason for this chaos, but kept on reminding me to have the funds ready in my account – diverting the actual scenario. I am totally frustrated with such a poor customer care services. I am now confused on how to decipher this further. I look forward to receiving a solution at the earliest possible.

 

Answer 1

Hi Vidhya,

please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing all the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)