Unauthorized transactions from Saving bank account?

Question

This is the complaint regarding the unauthorized transactions of cash that have happened from saving bank account I have lost Rs.34000 Cash which has been withdrawn without my knowledge. The said transactions are not done by me and there is no response given on the case that how these transactions have been done by anybody. I had registered my complaint with bank on 24th Aug and till date the resolution has not been provided by the bank and there is no clue on how and when would my money be returned to me.

 

Answer 1

Hi Alka,

Though the details have not been furnished in your email (date of transaction; mode of transaction - cash / clearing / transfer; cheque no. etc.), it is assumed that you have retained the acknowledgement copy of your complaint submitted to the branch on 24.08.2015. Since there is no response, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter; furnish also copy of the acknowledgement letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)