Unauthorized charges on the account?

Question

Few days back, one of the Bank called me and asked about the current bank I'm using. I told him about my current bank and the facilities I'm availing. He told me that bank is offering the more facilities and forced me to take it. I also asked him whether if I have to maintain the account with some amount, he updated me that there is no mandatory to maintain the account with amount and could even maintain with zero amount and zero closure charges when not needed. Toda when I'm trying to close the account, I'm told that I will be charged with Rs.600+ service charges and extra charges will be levied if I'm not maintaining a minimum of Rs.50, 000 which seems to be small sum to them. By their statement, I came to know that people in India are earning more than Rs. 50, 000. Kindly help me on the above.

 

Answer 1

Dear Venkatesh

Not really sure, whether the other bank sales guy gave you full details of the account being opened and also whether you read the whole account opening form, before signing the same.  Why I stated the above is, because all the account opening forms would always contain the requirement of minimum average balance and charges schedule pertaining to the scheme, which is being opted for.  If you are sure that the account was supposed to be a 'Zero' balance and with no closure charges, you may take it up with the Bank management / Banking Ombudsman as per the process mentioned hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA