DP charge fraud?

Question

I would like to inform you that when i was open this account the agent (who was opened my account) not provide me any information about this type of charges.  Also am not activate any Demat account. So why this amount has been deducted to my account.  Also they not inform that they deduct this kind of charges. Am not receive any SMS any mail for that.  When am check my Bank statement today, then am shocked tha DP” of Rs.561.80/- DP” of Rs.674/- was debited dated on 8th Aug'2014 & 26th March'15 respectively. Also am try to contact to customer care but they not forward to customer care. Also am going nearby Bank but they said that system was down and they not able to help me.  Also they don’t know about this DP charges she said that when she check the system then she help me about this thing. So kindly help me about this think also am request for my money Back.





 

Answer 1

Hi Vikas,

If you have been misled by the bank representative, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)