Partially Refunded of Locker Rent?

Question

Date : 02/10/2015 Respected Sir, I had a Locker  My Locker No-is 53 in the name of SHAILESHKUMAR DHOOT. For the year 2015-16 Bank has debited the Locker rent of Rs. 3000/- + 14% Service Tax on Dt. 17/06/2015. i.e. Total amount of Rs. 3420/- I had surrender this locker in the month of July-2015, the Surrender procedure is done by and he told me that the remaining month amount will be refunded by bank and it will be credited in 7-10 days in your account i, e. Rs. 2000+ Service Tax is Total 2280/-. On 06-08-2015 Bank has credited the amount of Rs. 2000/- as an locker surrender amount, but this amount is only the principal amount and Service Tax amount is not refunded. Inspite of my several reminder to the base branch for refunding the Tax amount they are now not responding me properly. I had also done the online complain to the HO of bank My complain no. is as follows : 1st online complain Every time i talk to the bank they send one complain no. to me but still i am not getting the proper solution to the issue. On the base branch when i talk to bank told me i have given the reply to the mail and again he told me I give you the money from my Pocket for this nominal amount, "IS THIS THE CORRECT WAY TO TALK WITH THE CUSTOMER". The way he is talking is not good. After waiting for more than 60 days i am not getting the proper response from the bank. For this nominal amount of Rs. 280/- still i have to how much time please tell me. Thanking You, Your’s Faithfully Shailesh Enclosed : Bank Statement for JUNE and AUG-15 for Locker amount deducted and Refund.

Answer 1

Shailesh,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers to provide guidance for resolution of any complain/query in respect of financial services. This site does not belong to any Bank nor a regulator, which may please be noted.

On going through your communication, it appears that all avenues are exhausted for refund of Service Tax amount that you are rightfully entitled to. Please approach to Banking Ombudsman along with all the mails exchanged with the Bank and the credit entry of Rs 2000/- in your account towards refund of partial rent. The Ombudsman might award a penalty for the traumatic experience you have undergone.

Regards

Deepak